Image

FAQ

is kratom legal?

united States Legal Status

Currently, Kratom is legal in all states except Indiana.

In Louisiana and Tennessee, the laws are open to interpretation but Kratom is currently illegal to sell for human consumption. To our knowledge, no one has ever been prosecuted for possession of Kratom in the US.

Worlds legal status

Legal status of kratom

To our knowledge, kratom is legal to possess, use and grow throughout many European countries and in the United States. However, we stress that it is your own responsibility to check the legality of any product in your country before buying or using it.

According to internet sources, the following countries have banned kratom: Thailand*, Australia, Burma, Finland, Denmark, Poland, Lithuania, Malaysia, Romania, Sweden**, Myanmar and Vietnam.

* Kratom has the dubious honor to be banned in the country it originated from. In Thailand, the first prohibition law was passed on August 3, 1943. This law makes planting the tree illegal and requires existing trees to be cut down. This law was not found effective, since the tree is indigenous to the country. Today, kratom is classed in the same enforcement group as cocaine and heroin by Thai law, and has the same penalties. One ounce of extract is punishable by death. As with prohibition laws elsewhere in the world, this has succeeded only at increasing black market prices. A related species, Mitragyna javanica, is often used as a substitute to get around the law, but it is not considered as effective.

** Mitragynin (one of the main alkaloids present in kratom) was banned in Sweden after use of a branded commercial kratom product, called Krypton, allegedly lead to 9 deaths. However, this commercial product was found to contain several synthetic substances, including O-desmethyltramadol, an opioid agonist.

 

Shipment

  1. If I am not at home, what will happen to my package?If you’re not at home, the postman will leave a note at your house, so you can pick it up at your local post office.
  2. Sometimes the postman forgets about this note so if the package is late, you can always check yourself at the post office. You can contact us any time for the track & trace code if necessary.
  4. Please ask your neighbours as well, because sometimes the postman delivers a package there.
  6. Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.
  1. Why have I not received my order yet?You can see when and if your order is send in your order overview. When the postal services gives us a tracking number you can also find this with your order information.
  2. The delivery times on our website are just an indication, there could be many reasons for delays most of them pretty harmless: holidays, traffic problems, etc.
  4. If you have not received the package on time please check your local post-office first before contacting us. Sometimes the postman also leaves your package at your neighbours.
  1. Will my package be sent discretely?Yes all packages are sent discretely, it will look like any other package. Only your address and a return address are visible on the outside.
  2. Can I Track & Trace my package?Some of our packages are sent with a traceable service and can therefore be traced online. This service is not available for all packages that we send. The following websites can provide you with more information on the whereabouts of your package:
  2. Netherlands
  1. TNT track and trace
  2. Express
  3. Code starts with 0065:
  1. Skynet
  2. -Registered packages-
  4. Most registered packages can be traced throughout the whole world, check: Track-trace.com to see if your country is supported. Packages are sent registered when the total amount exceeds a certain value and can be recognized by first letters: RR and ending on NL.

Order

  1. How can I cancel my order?Until 1 hour after you made the order you can cancel it yourself. Login to our website, and click on “cancel order” in your order overview. If this does not work, please contact us as soon as possible at info@azarius.net. We can cancel it for you then. Please do not forget to mention the order code.
  1. Why is the minimum order amount 15 euros?The minimum order amount is 15 euros to cover our shipping and handling costs. For every order it takes some work to prepare and pack everything.

About a payment

  1. Can I send cash?The minimal amount for cash payments is 25 Euro, shipping costs excluded. Choose this option in the payment menu and you’ll receive an automatically generated email with information about the address you can send your money to (in euros, U.S. dollars or British pounds) after the completion of your order.
  1. For other payment options please have a look at our Payment information page
  1. Important note: Sending cash is at your own risk. Consider sending it by registered mail. We advise you to send it in a medium sized envelope without coins or any other signs that reveal the contents of the envelope.
  1. I have ordered by Cash On Delivery, how do I pay?You can just pay to the post man in your own currency when the parcel arrives. If you are not able to pay the parcel you can pick it up later at the post-office. Please pick it up on time, otherwise it will be sent back to us !
  2. Can I pay with Paypal?At this moment we accept PayPal payments from a select few countries only. If you don’t see Paypal as an option, there are several other payment methods to choose from. Check the payment information page and click on the payment method you would like to use.

Products

  1. Is this product allowed in my country?As is stated in our terms & conditions: The products must be legal in the country you order from. All products we sell are legal in Holland, however we cannot check the legal status of a product in every single country. It is your responsibility to check the legal status of a product.
  2. We cannot provide you with any information about how strict the customs of your country are. The laws and rules change quickly and we cannot keep the website up to date regarding this subject. We are very sorry about this.
  1. There is something wrong with the product you sent me, can I send it back?Yes we have a money-back guarantee. You can send back any product that happened to be of unsatisfactory quality within 14 days. If possible, please send the product in the original packaging.
  2. We will fully refund the product including the shipment costs. Please contact us as soon as possible when you want to send back products. For more information, please read our Return policy.

Language

  1. In what language can I email Customer Support?We can answer your emails in English, French, German and Dutch.

Website

  1. Do you have a shop in Amsterdam?
  2. I forgot my password
  3. Your website does not work?
  4. Why is my email not answered?